How Do You Pay?
The full retainer amounts are normally billed at the beginning of the relationship and have an expiration date of 30 days from invoice date. As services are used, time is deducted. All work performed are itemized on a timesheet after each task is completed to show how the hours were used.
How is Leftover and Overage Time Handled?
We keep you updated on the status of your retainer hours, but ultimately it’s your responsibility to make sure they’re used within the monthly time frame. Unused hours at the end of the monthly contract are forfeited, unless your package states otherwise.
However, if you have a 20 hour retainer, but you need 30 hours worth of work in a given month, we bill you the additional 10 hours at the same hourly rate as the retainer.